Service Request (HDD) | Underground Magnetics Inc.

Are you the Customer or Dealer? *

Customer
Dealer

Dealer Information

Customer Information

Phone *

Name *

First

Last

Email *

PO Number (Optional)

Type *

Repair
Software Update / Upgrade
Transmitter Evaluation

Select Devices *

Check all that apply.

Locator Information

Issue with Locating System *

Check all that apply.

Describe the Issue with the Locating System *

Picture of Damage (Locating Receiver or Remote Display)

Drag & Drop Files, Choose Files to Upload

Transmitter Information

Transmitter / Sonde / Beacon *

Transmitter / Sonde / Beacon Serial *

Where to find Serial Number: Transmitter

Battery Type *

Issue with Transmitter / Sonde / Beacon

Check all that apply.

Picture of Damage (Transmitter / Sonde / Beacon)

Drag & Drop Files, Choose Files to Upload

Describe the Issue with the Transmitter / Sonde / Beacon *

Loaner Needed? *

Yes
No

Loaners are limited to Locating Receiver and Remote Display. Loaners are not provided for transmitters.

Are Serial Saturday

Picture of Damage (Utility Locating Receiver)

Drag & Drop Files, Choose Files to Upload

Picture of Damage (Utility Locating Transmitter)

Drag & Drop Files, Choose Files to Upload

Pre-Approved Repair Limit ($) Total *

Enter the maximum dollar amount you authorize us to use for repairs on the Utility Locating System without prior approval. This does not include HDD Locating System repairs.

Address Information

Dealers:

Please fill out the Dealer Billing Information.

Billing Address *

Address Line 1

Address Line 2

City

State

Zip Code

Return Address Matches Billing Address? *

No
Yes

Return Address *

Address Line 1

Address Line 2

City

State

Zip Code

Loaner Shipping Address Matches Billing Address? *

No
Yes

Loaner Ship to Address *

Address Line 1

Address Line 2

City

State

Zip Code

Shipping Information

Shipping includes 4 legs: Repair return label,repaired unit return, loaner outbound, and loaner return. Ground or Next Day available; Next Day applies to loaner outbound shipment only.