; Service Request (HDD) Please enable JavaScript in your browser to complete this form. - Step 1 of 3Are you the Customer or Dealer? *CustomerDealer Dealer Information Dealer Name *Branch / Location Name * Customer Information Company Name *Phone *Name *FirstLastEmail *PO Number (Optional)Type *RepairSoftware Update / UpgradeTransmitter EvaluationSelect Devices *Locating ReceiverRemote DisplayTransmitter / Sonde / BeaconUtility - Nexus Pro Locating ReceiverUtility - UM 10W TransmitterCheck all that apply.NextLocator InformationLocating System *- Select Locating System -MagX GEOMagX PROMagX CORMag9Mag8Mag5SMag3SMag3Mag6Locating Receiver Serial *Where to find Serial Number: Mag 9 / X    |    Mag 3 / 5 / 8Remote Display Serial *Where to find Serial Number: Mag 9 / X    |    Mag 3 / 5 / 8Issue with Locating System *Physical DamageConnection with Locating Receiver + Remote DisplayConnection with Locating Receiver + Transmitter / Sonde / BeaconInaccurate ReadingsUnknownOtherCheck all that apply.Describe the Issue with the Locating System *Picture of Damage (Locating Receiver or Remote Display) Drag & Drop Files, Choose Files to Upload Transmitter InformationTransmitter / Sonde / Beacon *- Select Transmitter -Echo 50XFVTX 50Echo 75XFVTX 75Echo STXMiniEcho 1Echo 2sEcho 50Echo 50XEcho 60Echo 70Echo 90Echo 110VTX 85VTX 120Transmitter / Sonde / Beacon Serial *Where to find Serial Number: TransmitterBattery Type *--- Select Choice ---UMAG Primary / PurpleUMAG Rechargable3rd Party Lithium2x C-Cell - Alkaline Batteries2x C-Cell - Lithium Batteries Add Transmitter Remove Issue with Transmitter / Sonde / BeaconPhysical DamageConnection with Locating Receiver + Transmitter / Sonde / BeaconTransmtting Inaccurate DataUnknownOtherCheck all that apply.Picture of Damage (Transmitter / Sonde / Beacon) Drag & Drop Files, Choose Files to Upload Describe the Issue with the Transmitter / Sonde / Beacon *Loaner Needed? *YesNoLoaners are limited to Locating Receiver and Remote Display. Loaners are not provided for transmitters.Utility Locating Receiver *- Select Utility Locating Receiver -Nexus ProDualUtility Locating Receiver Serial *Where to find Serial Number: Nexus ProIssue with Utility Locating Receiver *Physical DamageInaccurate ReadingsOtherCheck all that apply.Describe the Issue with the Utility Locating Receiver *Picture of Damage (Utility Locating Receiver) Drag & Drop Files, Choose Files to Upload Utility Locating Transmitter *- Select Transmitter -Nexus ProDualUtility Locating Transmitter Serial *Where to find Serial Number: UM 10W TransmitterIssue with Utility Locating Transmitter *Physical DamageInaccurate ReadingsOtherCheck all that apply.Describe the Issue with the Utility Locating Transmitter *Picture of Damage (Utility Locating Transmitter) Drag & Drop Files, Choose Files to Upload Pre-Approved Repair Limit ($) Total *Enter the maximum dollar amount you authorize us to use for repairs on the Utility Locating System without prior approval. This does not include HDD Locating System repairs. PreviousNextAddress InformationDealers: Please fill out the Dealer Billing Information. Billing Address *Address Line 1Address Line 2City--- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingStateZip CodeReturn Address Matches Billing Address? *NoYesReturn Address *Address Line 1Address Line 2City--- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingStateZip CodeLoaner Shipping Address Matches Billing Address? *NoYesLoaner Ship to Address *Address Line 1Address Line 2City--- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingStateZip Code of Transmitter Locating Shipping Information Shipping includes 4 legs: Repair return label,repaired unit return, loaner outbound, and loaner return. Ground or Next Day available; Next Day applies to loaner outbound shipment only. Shipping Type *--- Select Choice ---4 Ground - $2503 Ground + 1 Next Day Air $4853 Ground + 1 Next Day Air Early AM $185 + Actual Shipping CostIf system repair is covered under warranty, ground shipping will be covered.Saturday DeliveryYesAdditional charges may apply. Subject to local service Shipping Information Shipping Type *--- Select Choice ---GroundNext Day AirNext Day Air Early AMSaturday DeliveryYesAdditional charges may apply. Subject to local serviceSubmitted by *FirstLastAre you an Underground Magnetics Employee *YesNoUpload PO (Optional) Drag & Drop Files, Choose Files to Upload PreviousSubmit
