Careers
Join Our Team
Join our team of innovators and problem solvers at Underground Magnetics and take your career to another level. We offer rewarding career opportunities with competitive compensation, exceptional benefits, work-life balance, and more.
We are proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, sexual orientation, gender identity, parental status, military service, national origin, or other non-merit based factors.
Current Positions:
Product Support Representative
Job Description/Expectations
Position Overview:
The Product Support Representative is responsible for overall guidance, support, and expertise on designated locator systems, with respect to both internal UMAG employees and external UMAG customers. This role requires a dynamic, self-motivated individual who can gather information from multiple sources and condense it into a helpful, understandable form that’s easy to communicate. The ideal candidate will understand both utility and HDD locating systems, their operation, troubleshooting, and the best practices for day-to-day use. This position reports to the National Sales Director and is based at our headquarters in Johnston, Iowa. Relocation assistance is available.
Key Responsibilities
- Troubleshooting:
- Assist field sales reps with inbound customer troubleshooting, as well as strategic planning for demos and other sales activities.
- Act as the in-house expert on product features, comparisons, and best practices for use in the field.
- Constantly expand knowledge of competitive products for use in marketing UMAG locator systems to end users.
- Relationship Management:
- Cultivate and maintain strong relationships with UMAG service and engineering departments.
- Act as a primary point of contact for software updates and releases, ensuring any changes are communicated clearly and in a timely manner to UMAG employees and customers as needed.
- Act as liaison between end users and UMAG office, ensuring clear communication and conflict resolution when needed.
- Maintain frequent communication with local territory reps regarding product support, issues, changes, and new releases.
- Travel:
- Up to 25% domestic travel is required.
- Site visits with drilling crews.
- Ride-along visits with field sales reps to gain familiarity with products, end-users, and dealers.
- Additional travel, visits, and industry events may be arranged at management or territory sales reps’ request.
- Up to 25% domestic travel is required.
- Reporting and Analysis:
- Prepare and present regular reports on product performance, failure trends, and customer/rep feedback to senior management.
- Utilize data from the field and Acumatica Support & CRM systems to inform decision-making and product improvements/development.
Qualifications:
- Experience: previous HDD and/or utility locating industry experience required, field-based experience preferred
- Skills: strong phone & computer skills including cold calling, extended troubleshooting, and structured follow-ups, ability to work independently, ability to collaborate with others in an office environment, ability to defuse tense situations, clean driving record required, ability to travel by air domestically and secure a rental vehicle required
- Education: high school degree or GED required, college a plus
- Languages: bilingual (English-Spanish) preferred for customer support
What We Offer:
- Compensation: $70-80K salary
- Benefits: health, dental, vision for employee + family, life insurance for employees, employer-paid STD & LTD, 401k with matching company contribution
